Coverage Details

Provision Water Warranty

Our systems are backed by industry-leading coverage. Here's exactly what's included.

Section 1: Provision Water LLC Limited Warranty

At Provision Water LLC, we take pride in the quality and craftsmanship of our water treatment systems. The following limited warranties apply to the original purchaser of each system.

Coverage

Lifetime Warranty
System Dry Parts

Covers all mechanical and non-consumable components that do not come into direct contact with water.

5-Year Warranty
Control Valve, Circuit Board, and Filtration Media

Protects against defects in materials and workmanship under normal operating conditions.

1-Year Warranty
Labor

Covers labor-related issues arising from the original installation for a period of one year from the date of purchase.

Warranty Conditions & Limitations

  • Coverage is valid only when the system is installed, operated, and maintained according to Provision Water LLC guidelines.
  • The warranty excludes damages caused by improper installation, misuse, neglect, unauthorized modifications, or environmental factors such as flooding, freezing, or excessive contaminant levels beyond system specifications.
  • Replacement parts or services rendered under this warranty do not extend or reset the original warranty period.
  • This warranty is the exclusive remedy and supersedes all other warranties — express or implied — including warranties of merchantability and fitness for a particular purpose.
  • Provision Water LLC is only responsible for damages or failures resulting from workmanship-related issues. Provision Water LLC is not responsible for any damages caused by manufacturer defects.
  • Provision Water LLC's total liability is strictly limited to the original purchase price of the system. We are not liable for any incidental, consequential, or indirect damages.

To file a claim, please contact Provision Water LLC customer support and provide proof of purchase along with installation documentation.

Section 2: Manufacturer Warranty

Provision Water LLC also provides a manufacturer-backed warranty for specific system components, covering defects in materials and workmanship under normal use and conditions.

Coverage by Component

Component / Product Warranty Period
Control Valves5 Years
Storage TanksLifetime
Media TanksLifetime
Ceramic Discs (Rotary Valves)Lifetime
Reverse Osmosis Systems1 Year
Filtration Media5 Years

Important Notes

  • Replacement parts are covered only for the remainder of the original warranty period and must be installed by a Provision Water LLC-approved technician.
  • Labor associated with component replacement is not included.

Exclusions

This warranty does not apply to damages caused by:

  • Misuse, abuse, neglect, or accidents
  • Improper installation or unauthorized repairs
  • Acts of nature
  • Water conditions that foul filters, resins, or membranes

Warranty Claim Requirements

To process a claim, the following must be provided:

  • Valid proof of purchase
  • Installation documentation
  • Return authorization number issued by Provision Water LLC

THIS WARRANTY IS EXCLUSIVE AND PROVIDED IN PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PROVISION WATER LLC IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES EXCEEDING THE COST OF THE PRODUCT ITSELF.

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